Managed IT services for small and medium-sized businesses
We take responsibility for the computers, servers, network and software in your company. Your team gets one number where someone actually answers, and you get a monthly report on what we did.
- Remote helpdesk, plus on-site visits in Szczecin and the West Pomeranian region
- Fixed monthly fee with an agreed response time (SLA)
- Replacement hardware during repairs, so nobody sits idle
What managed IT is and when it pays off
Managed IT means an external partner looks after your company's IT instead of, or alongside, an in-house administrator. You pay a fixed monthly fee for a defined number of workstations and servers, and we make sure they work, stay updated and stay secure.
For a company with 5 to 150 employees this usually costs less than a full-time specialist, and you get a whole team: a network administrator, a Microsoft 365 specialist, an ERP consultant and a security engineer. Knowledge about your infrastructure doesn't disappear when one person goes on holiday or leaves.
What ongoing IT support includes
Helpdesk for your staff
Requests by phone, e-mail or portal. Most issues are fixed remotely within minutes.
Server administration
Windows Server, Active Directory, Hyper-V, file and SQL servers. Updates, resource monitoring, permissions and account hygiene.
Company network and Wi-Fi
Design, configuration and maintenance of routers, switches, firewalls, VPN for remote work and a guest network separated from the company network.
24/7 monitoring
Agents on workstations and servers alert us to low disk space, a failed backup or a suspicious login before users notice.
Hardware service and repair
Computers, laptops, printers and mobile devices. Replacement hardware during repairs.
Hardware purchasing and delivery
We select, buy, configure and install computers, servers, NAS devices and printers. New hires get a ready workstation on day one.
Documentation and inventory
We keep records of hardware, licences, admin passwords and configurations. The documentation belongs to you.
Monthly report
Number of requests, response times, work done and recommendations for the next quarter. You know what you pay for.
How we take over your IT
Free audit
On-site or remote review of servers, network, backups, licences and security.
Report and proposal
A prioritised list of risks and a fixed monthly price. No hidden per-ticket fees.
Onboarding
We secure access, deploy monitoring and document the environment. Usually one to three weeks.
Ongoing support
Helpdesk, planned maintenance, quarterly reviews and a monthly report. Notice period, not multi-year lock-in.
Who this is for
- Companies with 5 to 150 workstations and no IT department, or one administrator who needs backup
- Accounting firms, law firms and design offices where downtime means missed deadlines
- Manufacturing plants where shop-floor PCs, label printers and the ERP must work on every shift
- Companies with several sites or remote employees, including German companies near the Polish border
Frequently asked questions: Managed IT services
How much do managed IT services cost?
The monthly fee depends on the number of workstations and servers, the required response time and whether on-site visits are needed. We quote after a free audit and give you a fixed monthly amount. Work outside the scope, such as designing a new network, is quoted separately before we start.
Is outsourcing IT cheaper than hiring an IT administrator?
For companies with up to about 50 workstations it usually is. A full-time administrator means salary, training, tools and cover during holidays. With managed IT you pay for the time you actually need and get several specialisations at once. Larger companies often combine an in-house administrator with our support for servers, security and projects.
How quickly do you respond?
Response times are written into the contract (SLA) and depend on severity. Outages that stop the whole company have top priority. Most requests are resolved remotely the same day.
Do you provide on-site support?
Yes. In Szczecin and the West Pomeranian region we come on site when an issue can't be solved remotely or hardware needs installing. Clients elsewhere in Poland and in Germany are supported mainly remotely, and we travel for implementations and planned work. Our office is about 150 km from Berlin.
What happens to our passwords and data if we stop working together?
All passwords, configurations and documentation belong to you. When the contract ends we hand them over formally to your new provider or staff and remove our access.
Which language do you work in?
Phone calls and meetings are in Polish or English. Written communication, tickets and e-mails can also be in German.
Related services
- Backup and disaster recovery3-2-1 backups, immutable copies, restore tests and a disaster recovery plan.
- Cybersecurity and NIS2Ransomware protection, NIS2 compliance in Poland and Germany, staff awareness training.
- Microsoft 365 for businessMicrosoft 365 setup and administration: e-mail, Teams, SharePoint, licences and security.
Find out what state your IT is in
The free audit takes about 60 minutes. Afterwards you know what is at risk, what can be fixed right away and what ongoing support would cost.
- Phone
+48 501 035 571 - E-mail
kontaktaritmasoft.eu